CONTACT US

CONTACT OPTIONS

Store Hours

Monday 8:30 am – 5:00 pm
Tuesday 8:30 am – 5:00 pm
Wednesday 8:30 am – 6:30 pm
Thursday
8:30 am – 5:00 pm
Friday 8:30 am – 5:00 pm
Saturday 8:30 am-7:00 pm

Address

55 Victoria Street,
Cambridge 3434
New Zealand
Email: info@victoriastation.co.nz
Phone: +64 7-823 1110

FAQs

Is it safe to use my credit card on your website?

At Victoria Station, we take your security seriously. All credit card transactions are processed through a secure and reputable payment system. Your payment details are fully encrypted and protected against fraud, ensuring a safe and worry-free shopping experience.

Afterpay lets you spread the cost of your purchase over four equal fortnightly payments. Select Afterpay at checkout, sign in or create an account, and complete your order. Your items will be shipped right away, and you’ll pay the balance over time, interest-free, when paid on schedule.

Afterpay sends reminders ahead of each due date to help you stay on track. If a payment is missed, a late fee may apply. To avoid any extra charges, ensure sufficient funds are in your account and monitor your upcoming payments using the Afterpay app.

Choose the direct debit option at checkout, and you’ll be provided with our bank account details. Transfer the total amount to our account. Once your payment is confirmed, we’ll process your order. It’s an easy, secure, and fee-free way to pay.

We currently accept most major credit cards, including Visa and Mastercard. For added flexibility at checkout, you can also choose to pay with Afterpay or Direct Debit.

Creating an account speeds up checkout by saving your contact and shipping details for future purchases. You’ll also be able to track current orders and view your full order history in one place.

Yes, you can shop as a guest without creating an account. However, registering makes future checkouts quicker and lets you track your orders and view your purchase history.

Yes! However, we suggest that you choose carefully before checking out your order.

Yes, but we recommend reviewing your order carefully before checking out.

Please contact us immediately if you need to make changes or cancel your order. We’ll do our best to assist you before your order is dispatched. Once your order has been shipped, you’ll need to wait for it to arrive before returning it for an exchange or refund.

For full details, please see our returns policy. Click here.

If you haven’t received an order confirmation email, it could mean your order hasn’t been completed. Please check the following:

    1. Confirm that your payment was successfully processed
    2. Make sure the email address you entered at checkout is correct
    3. Check your Junk or Spam folder in case the email was filtered there

If you’ve gone through these steps and still haven’t received anything, please get in touch with us—we’re here to help.